Shipping & Returns

SHIPPING TIME

We provide free shipping to all countries available. You will receive a tracking code in your email when your order has been shipped out from one of our warehouses worldwide. The warehouse country depends on your location.

Please rest assured, taxes and duties are already covered and paid by NEW STATEMENT. Orders are usually dispatched within 1–2 business days; during peak times this can take a little longer.

Please note: We currently do not ship to P.O. Boxes. Orders with a P.O. Box address may get cancelled.

The estimated delivery time:

The Netherlands, Belgium, UK, France, Spain
7–13 business days*
Germany, Italy
9–16 business days*
Scandinavia (Sweden, Denmark, Norway, Finland)
7–14 business days*
Rest of Europe
8–18 business days*
United States
8–14 business days*
Canada, Australia, NZ
7–14 business days*
Asia
8–18 business days*
Mexico, all other countries
10–25 business days*


*Business days are Monday to Friday, excluding local public holidays. Delivery time starts from the day your order is dispatched, not the day you place it. Customs clearance can add a few days to some orders, and during busy periods fulfilment may take slightly longer.


RETURNS: 30 DAYS

Not happy with your order? Send it back within 30 days of delivery, in every country, no reason needed.

How it works

  1. Start your return with the button below. You will receive a confirmation email right away.
  2. We email you the return address and a return form, usually within 1–2 business days.
  3. Send the items back unused, in the original packaging, together with the return form. Please use a tracked service.
  4. Once your parcel arrives, we refund your original payment method within 7 business days. Your bank may need another 3–5 days to show it.

Our return address is in the Netherlands. Returns are shipped to our address there; you will receive the exact address by email after you start your return.

Return shipping costs are the customer's responsibility. You pay the cost of sending the parcel back yourself; we do not provide a prepaid return label. You also remain responsible for the parcel until it reaches us, so we recommend a tracked service.

Received the wrong or a damaged item? Email us at support@new-statement.com and we will sort it out.

Start a return

EU customers: this form is also your legal right of withdrawal.

Want a different model or colour? Place a new order and return the original one the same way.


CANCELLING ORDER / WRONG ADDRESS

Orders can only be cancelled or changed within 5 hours of ordering. We cannot extend this due to the automatic processing with our supplier. Please send an email as soon as possible to support@new-statement.com.

If you miss this window, you can still return your order within 30 days of delivery (see Returns above).


DELAYED OR MISSING ORDERS

If your tracking has not updated for more than 10 business days, or your order has not arrived within the estimated delivery time above, email us at support@new-statement.com with your order number. We will trace the shipment with the carrier and sort it out for you.


TAXES / DUTIES

Please rest assured, taxes and duties are already covered and paid by NEW STATEMENT.

If you have any question you can always contact us at support@new-statement.com