SHIPPING TIME
We provide free shipping to all countries available. You will receive a tracking code in your email when your order has been shipped out from one of our warehouses worldwide. The warehouse country depends on your location.
Please rest assured, taxes and duties are already covered and paid by NEW STATEMENT. Orders are usually dispatched within 1–2 business days; during peak times this can take a little longer.
Please note: We currently do not ship to P.O. Boxes. Orders with a P.O. Box address may get cancelled.
The estimated delivery time:
The Netherlands, Belgium, UK, France, Spain 7–13 business days* |
Germany, Italy 9–16 business days* |
Scandinavia (Sweden, Denmark, Norway, Finland) 7–14 business days* |
Rest of Europe 8–18 business days* |
United States 8–14 business days* |
Canada, Australia, NZ 7–14 business days* |
Asia 8–18 business days* |
Mexico, all other countries 10–25 business days* |
*Business days are Monday to Friday, excluding local public holidays. Delivery time starts from the day your order is dispatched, not the day you place it. Customs clearance can add a few days to some orders, and during busy periods fulfilment may take slightly longer.
DELAYED OR MISSING ORDERS
If your tracking has not updated for more than 10 business days, or your order has not arrived within the estimated delivery time above, email us at support@new-statement.com with your order number. We will trace the shipment with the carrier and sort it out for you.
If you have any question you can always contact us at support@new-statement.com